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Object(o.a)({},Qt(e,t),{type:yt,formId:t.form_id,fields:t.fields.map((function(e){switch(e.type){case"group_chooser":if(!e.answer)return e;var t=e.answer,n=t.group_id,r=Object(a.a)(t,["group_id"]);return Object(o.a)({},e,{answer:Object(o.a)({},r,{groupId:n})});default:return e}}))})}(e,t);case Ot:return function(e,t){return Object(o.a)({},Qt(e,t),{type:Ot,text:t.text})}(e,t);case jt:return $t(e,t);case wt:return function(e,t){var n=Object(o.a)({},Qt(e,Object(o.a)({},t,{author_id:"system"})),{type:wt,text:t.text,systemMessageType:t.system_message_type});return t.text_vars&&(n.textVars=t.text_vars),n}(e,t);case _t:return function(e,t){return Object(o.a)({},Qt(e,t),{type:_t},t.content&&{content:t.content})}(e,t);default:return 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void r.resolve(Yt);case re:return bn(n,r.payload.users),void r.resolve(r.payload);case at:return bn(n,r.payload.chat.users),void r.resolve(r.payload);case ct:return void r.resolve(r.payload.event);case ue:return bn(n,r.payload.users),void r.resolve(r.payload);default:return void r.resolve(r.payload)}},yn=function(e){var t=e.auth,n=e.customerDataProvider,i=e.emitter,a=e.socket,c=i.emit,u=Vt(t,n);return function(e,n){switch(e.type){case E:return void a.reinitialize();case I:return void Ht(n,t,e.payload.sessionFields).catch(d.W);case S:var s=e.payload;switch(u.cancel(),a.destroy(),s.reason){case"manual":Gt(n,J);break;case We:case"license_expired":case He:Gt(n,Z),c("disconnected",s);break;default:c("disconnected",s)}return void i.off();case k:var l=e.payload,f=l.reason,p=l.rejects,m={message:mn[f],code:f};return void p.forEach((function(e){e(Ve(m))}));case T:var 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t={chatId:e.chat_id,threadId:e.thread_id,transferredTo:Object(o.a)({},e.transferred_to.agent_ids&&{agentIds:e.transferred_to.agent_ids},e.transferred_to.group_ids&&{groupIds:e.transferred_to.group_ids}),queue:e.queue?fn(e.queue):null};return"manual"===e.reason?Object(o.a)({},t,{reason:e.reason,requesterId:e.requester_id}):Object(o.a)({},t,{reason:e.reason})},An=function(e){return{url:e.url,title:e.title,openedAt:e.opened_at}},Ln=function(e){return Object(o.a)({id:e.id},cn(e))},zn=function(e){return{chatId:e.chat_id,threadId:e.thread_id,eventId:e.event_id,properties:e.properties}},Mn=function(e){return{chatId:e.chat_id,threadId:e.thread_id,eventId:e.event_id,properties:e.properties}},Pn=function(e){var t=e.thread_id;return{chatId:e.chat_id,threadId:t,event:en(t,e.event)}},Rn=function(e){return{chatId:e.chat_id,userId:e.user_id,seenUpTo:e.seen_up_to}},Un=function(e){return{uniqueId:e.unique_id}},Bn=function(e){var 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d=u.queue,f=d.position,p=d.waitingTime;t.updateView("Chat/queue",{numberInQueue:f,waitingTime:p})}},p=function(){return t.getChat(ie.d).properties.lastThread},m=function(e){return"good"===e?1:"bad"===e?0:null},v=function(e){return i.rateChat({chatId:Object(z.c)(t),rating:Object(b.f)({comment:e.rateComment,score:m(e.rating)})}).then((function(){t.updateChat(ie.d,{properties:Object(b.f)({rate:e.rating,rateComment:e.rateComment})})}),b.W)},h=function(e){return i.cancelRate({chatId:Object(z.c)(t),properties:e}).then((function(){t.updateChat(ie.d,{properties:e.reduce((function(e,t){return"comment"===t?e.rateComment=null:"score"===t&&(e.rate=null),e}),{})})}),b.W)},w=function(e){var n=t.getChat(ie.d).properties,r=n.rate,i=n.rateComment,o={comment:et,score:et};e.rating!==r&&(o.score=null===e.rating?$e:tt);var a="string"===typeof e.rateComment&&""!==e.rateComment;return i&&!a||o.score===$e&&i?o.comment=$e:!a||i&&e.rateComment===i||(o.comment=tt),o},_=function(){return 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n=t.thread,r=t.numberInQueue,i=t.waitingTime,o={active:!0,properties:{queued:!0}};n&&(o.properties.lastThread=n),e.updateChat(ie.d,o),e.updateView("Chat/queue",{numberInQueue:r,waitingTime:i})}(t,{numberInQueue:i.position,waitingTime:i.waitingTime}):r.queued=!1}t.updateChat(ie.d,{properties:r})},k=function(e){Object(L.d)(t,ie.d,e),"message"===e.properties.serverType&&t.getApplicationState("readyState")!==at.a.NOT_READY&&function(e,t){var n=e.getEvent(ie.d,t),r=n.author,i=n.timestamp,o=n.properties.text,a=e.getUser(r),c=a.type,u={text:o,timestamp:Math.floor(i/1e3),user_type:"agent"===c?c:"visitor"};"agent"===c?(u.agent_name=a.name,u.agent_login=a.id):u.visitor_name=a.name,e.emit("on_message",u)}(t,e.id)},T=function(e){var n=je(t,e);n&&("form"!==n.type||n.properties.answered||"ask_for_email"!==n.properties.formId||(Math.random()<.01&&Object(O.d)("ask_for_email_form_received",{}),t.hasEvent(ie.d,ie.b)&&t.removeEvent(ie.d,ie.b)),k(n),Object(z.Z)(t,"minimized")&&t.emit("render-minimized"))},A=function(e){var n=e.author,r=e.event;I(n);var i=t.getChat(ie.d),o=i.serverId;i.properties.ended&&Object(L.z)(t,ie.d,{chatId:o});var a=Object(z.g)(t,ie.d);a&&t.removeEvent(ie.d,a.id),Object(z.h)("hideOnInit",t).enabled&&t.setApplicationState({wasActivated:!0}),Object(L.a)(t),Object(L.n)(t,r)},M=function(e){if(!st.requestingPredictedWelcomeMessage)if(Object(z.O)(t,"postchat"))t.updateChat(ie.d,{properties:{postponedGreeting:e}});else if(Object(z.cb)(ie.d,t)){if(!e.event.properties.accepted)return t.getApplicationState("greetingsMuted")&&!Object(z.Z)(t,"maximized")?(t.updateChat(ie.d,{properties:{mutedGreeting:e}}),void 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n=e.chatId,r=e.threadId,i=e.eventId,o=e.properties;if(n===Object(z.c)(t)&&r===p()){if("translation"in o){var a=t.getEventByServerId(ie.d,i);if(!a)return;t.updateEvent(ie.d,a.id,{properties:{translation:Ae(o.translation)}})}if("673ed1f5e1054b347d3ea52684d43c00"in o){var c=t.getEventByServerId(ie.d,i);if(!c)return;t.updateEvent(ie.d,c.id,{properties:{reaction:o["673ed1f5e1054b347d3ea52684d43c00"].message_reaction}})}}})),i.on("event_updated",(function(e){var n=e.chatId,r=e.threadId,i=e.event;if(n===Object(z.c)(t)&&r===p()&&Object(b.y)("properties.lc2.welcome_message",i)){var o=t.getEventByServerId(ie.d,i.id);i.authorId!==o.author&&(t.setEventData(ie.d,o.id,{author:i.authorId}),t.recalculateTimeline(ie.d)),i.text!==o.properties.text&&t.updateEvent(ie.d,o.id,{properties:{text:i.text}})}})),t.on("set_application_state",(function(e){var n=e.pageFocused;Object(z.M)(t)&&n&&(t.setConnectionState(Y.d),i.connect())})),i.on("disconnected",(function(e){var n=e.reason;switch(n){case"access_denied":case"identity_mismatch":case"too_many_connections":return Object(O.c)(n),void d();case"customer_banned":case"license_not_found":case"unsupported_version":case"inactivity_timeout":return void(t.getApplicationState("pageFocused")||(t.setConnectionState(Y.b),i.disconnect()));case"users_limit_reached":return void B({withSystemMessage:!1});default:return"connection_timeout"===n&&Math.random()<=.1?Object(O.f)("connection_timeout"):Math.random()<=1e-4&&Object(O.f)("disconnected",{reason:n}),void t.setConnectionState(Y.d)}})),i.on("user_added_to_chat",(function(e){var n=e.chatId,r=e.user;if(e.present&&n===Object(z.c)(t)&&t.getSessionUser().serverId!==r.id){var i=Object(z.d)(ie.d,t);i&&i.id===r.id||(S(Object(g.a)({},ut(t),{queue:null})),Object(L.D)(t,r.id))}})),i.on("user_removed_from_chat",(function(e){var n=e.chatId,r=e.userId;if(n===Object(z.c)(t)&&(t.removeParticipant(ie.d,r),t.getSessionUser().serverId!==r)){var i=Object(z.d)(ie.d,t);i&&i.id===r&&(t.getChat(ie.d).properties.ended||Object(L.D)(t,null))}})),i.on("user_data",I),function(e,t){e.on("send_snapshot",(function(n){var r=n.requestId,i=n.snapshot,o=n.screen;t.uploadFile({file:new Blob([i],{type:"text/plain;charset=utf-8"})}).promise.then((function(n){t.sendEvent({chatId:Object(z.c)(e),event:{type:"custom",customId:"cyber-finger-snapshot-"+r,content:{url:n.url,screen:o}}}),Object(O.d)("snapshot_sent",{chatId:Object(z.c)(e)})})).catch(b.W)}))}(t,i),i.on("greeting_canceled",(function(e){var n=e.uniqueId,r=t.getEvents(ie.d),i=Object(b.r)((function(e){return e.properties.uniqueId===n}),r);i&&(Object(z.pb)(t)&&Object(z.L)(t)&&t.setApplicationState({greetingsMuted:!0}),t.removeEvent(ie.d,i.id),setTimeout((function(){return t.emit("render-minimized")}),0))}));var N=function(){Object(z.gb)(ie.d,t)?Object(L.r)(t):t.getApplicationState("wasActivated")&&Object(z.Z)(t,"hidden")&&Object(L.v)(t,!0),t.setApplicationState({readyState:at.a.READY,ready:!0})},D=function(e){var r=e.dynamicConfig,i=e.chatId,a=function(e,t){var n=e.monitoring,r=e.chats,i=Object.keys(r).find((function(e){return Object(b.E)(t,r[e].chat_ids)}));if(i!==n.id&&r[i].language_config_url){var o=r[i].language_config_url.split(".");return{groupId:parseInt(o[2]),language:o[1],localizationVersion:o[3]}}}(r.customer_groups,i);if(a)return{queueTemplate:Ne(o,Object(g.a)({},a,{region:n.region})).then((function(e){return e.user_in_queue})).catch((function(){var e;return Promise.resolve(null==(e=t.getState().localization)?void 0:e.user_in_queue)}))}},F=function(e){var n=e.active,r=e.chatId,i=e.lastThreadId,a=e.becameInactive;if(Object(z.H)(t))return{fetchedHistory:Ze(o,r)};if(a){var c=t.getChat(ie.d);return{fetchedThread:He(o,{chatId:r,threadId:c.properties.lastThread})}}return n?{fetchedThread:He(o,{chatId:r,threadId:i})}:void 0},q=function(e){return e.filter((function(e){return!(t.hasEvent(ie.d,e.id)||"form"===e.type&&"ticket"===e.properties.formType)}))},V=function(e){q(e).forEach(k)},H=function(e,n){var r=e.eagerFetchingMode,i=e.group,o=n.thread,a=n.eventsSeenUpToMap;if(o){var c=o.id,u=o.active,s=o.agent,d=o.events,l=o.properties,f=t.getChat(ie.d),p=!u&&f.active,m=t.getLastEvent(ie.d);Object(z.O)(t,"postchat")&&d.find((function(e){return e.properties.answered&&e.properties.formId===m.properties.formId}))&&Object(L.w)(t),t.updateChat(ie.d,{active:u,properties:Object(g.a)({ended:f.properties.ended,lastThread:c,group:i,eventsSeenUpToMap:a},p&&{ended:!0,queued:!1,agentIsTyping:!1})}),u&&Object(L.D)(t,s),S(Object(g.a)({rate:null},l,{queue:u&&"queue"in l?l.queue:null},!r&&!u&&{rate:null,rateComment:null})),u&&Object(L.a)(t),V(d)}},G=function(e){null===Object(z.A)(t,ie.d)&&t.updateChat(ie.d,{properties:{hasMoreHistory:e}})};i.on("connected",(function(e){var n=e.__unsafeDynamicConfig,r=e.__unsafeChats,c=e.greeting,d=e.availability,f=e.customer;clearTimeout($),t.getApplicationState().limitReached&&t.setApplicationState({limitReached:!1});var m,v=function(e){var n=t.getSessionUser(),r={};return n.name&&e.name!==n.name&&(r.name=n.name),n.email&&e.email!==n.email&&(r.email=n.email),Object(b.G)(n.properties)||Object(b.lb)(n.properties,e.sessionFields)||(r.sessionFields=Object(b.G)(e.sessionFields)?n.properties:Object(b.v)(Object(b.n)(n.properties).reduce((function(t,n){var r=n[0],i=n[1];return r in e.sessionFields?t:[].concat(t,[[r,i]])}),[]))),Object(b.G)(r)?null:r}(f);v&&function(e){var t=e.customerData,n=e.usedSessionFieldsNumber,r=function(e){i.updateCustomer(e).catch((function(e){return Object(O.c)("update_customer_request_failed",e)}))};t.sessionFields?Object(b.n)(t.sessionFields).slice(0,ie.j-n).reduce((function(e,t){return Object(b.G)(e)||Object(b.N)(e).length>=ie.f?e.push([t]):Object(b.N)(e).push(t),e}),[]).map(b.v).reduce((function(e,n,i){return e.then((function(){return r(Object(g.a)({},0===i&&t,{sessionFields:n}))}))}),Promise.resolve()):r(t)}({customerData:v,usedSessionFieldsNumber:Object(b.M)(f.sessionFields||{}).length}),I(f),"boolean"!==typeof t.getApplicationState().isReturning&&t.setApplicationState({isReturning:f.statistics.visitsCount>1}),t.setApplicationState({clientChatNumber:f.statistics.threadsCount||0,clientVisitNumber:f.statistics.visitsCount||0,clientLastVisitTimestamp:n.customer_data.last_visit_timestamp,clientPageViewsCount:f.statistics.pageViewsCount||0}),u={availability:d,greeting:Object(z.ob)(t)&&c&&ke(t,c)},Promise.resolve().then((function(){if(r.length){var e=r[0],i=e.id,a=e.active,c=e.hasUnreadEvents;Object(z.H)(t)&&t.setApplicationState({hasUnseenEvents:c});var u=!a&&t.getChat(ie.d).active;m={active:a,chatId:i,becameInactive:u,dynamicConfig:n},null===t.getChat(ie.d).serverId&&t.setChatServerId(ie.d,i);var s=t.getApplicationState().eagerFetchingMode;if(a||Object(z.Z)(t,"maximized")||s)return Ue(o)}})).then((function(e){return e?(m.group=e.group,m.lastThreadId=e.lastThreadId,m.becameInactive?nt(Object(g.a)({chatSummary:e},function(e){var n=e.group;if(!Object(z.ab)(t)){var r=Object(z.H)(t)?n:C();return{postchatForm:Fe(o,r).catch((function(){return{enabled:!1}}))}}}(m),F(m))):e.active?nt(Object(g.a)({chatSummary:e},D(m),F(m))):nt(Object(g.a)({chatSummary:e},F(m)))):nt({})})).then((function(e){return!!e.chatSummary&&e.chatSummary.active?e:nt(Object(g.a)({},e,{maximizedDecisionActions:lt()?dt({active:!1,availability:u.availability,connected:!0,hasFakeAgentMessage:Object(z.C)(t,ie.d)||!!u.greeting}):null}))})).then((function(e){var n=e.queueTemplate,r=e.chatSummary,i=e.postchatForm,o=e.maximizedDecisionActions,a=Object(y.a)(e,["queueTemplate","chatSummary","postchatForm","maximizedDecisionActions"]),c=u;if(u={},n&&t.setLocalization({user_in_queue:n}),t.setApplicationState({availability:c.availability}),!r)return o&&(Object(L.a)(t),ht(o)),c.greeting?M(c.greeting):void 0;var s={chatId:r.id,group:r.group,eagerFetchingMode:t.getApplicationState().eagerFetchingMode};t.setApplicationState({eagerFetchingMode:!0});var d=p()&&r.lastThreadId!==p();if(Object(z.H)(t)){var f=a.fetchedHistory;(function(e,t){var n=e.getChat(ie.d).properties.lastThread;return n&&!t.some((function(e){var t=e.id;return n===t}))})(t,f.threads)&&Object(O.c)("threads_gap",null,{meta:JSON.stringify({stateLastThreadId:t.getChat(ie.d).properties.lastThread,fetchedThreads:f.threads.map((function(e){return e.id}))})}),d&&Object(L.z)(t,ie.d,{chatId:t.getChat(ie.d).serverId}),function(e,t){l(e.chatId,t.iterator),G(t.hasMore);var n=Object(b.pb)(-1,t.threads),r=n[0],i=n[1][0];V(Object(b.t)((function(e){return e.events}),r)),H(e,{thread:i,eventsSeenUpToMap:t.eventsSeenUpToMap})}(s,f)}else a.fetchedThread&&(d&&r.active&&Object(L.z)(t,ie.d,{chatId:t.getChat(ie.d).serverId}),H(s,a.fetchedThread));if(o&&(Object(L.a)(t),ht(o)),!r.active)if(i&&i.enabled)Object(L.H)(t,i.form);else if(c.greeting)return M(c.greeting)})).then((function(){var e=t.getConnectionState()===Y.d;return t.setDefaultView("Chat","timeline"),t.setConnectionState(Y.a),s(),t.getChat(ie.d).active&&Object(z.Z)(t,"hidden")&&Object(L.v)(t,!0),a.resolve(),e})).then((function(e){var n=t.getChat(ie.d),r=t.getApplicationState().availability;e||!Object(z.K)(t)||!Object(z.V)(t)||n.active||"offline"!==r&&!n.properties.ended||Object(L.I)(t)})).catch((function(e){switch(u={},e.code){case"CONNECTION_LOST":return;case"REQUEST_TIMEOUT":case"MISSING_USER":return i.disconnect(),void i.connect();case"INTERNAL":return void Object(O.e)("connection_fetcher_internal_error");default:return void Object(O.c)("connection_fetcher_error",e)}}))})),Object(L.M)(n,t),i.once("customer_id",(function(e){return Object(L.F)(t,e)}));var $,ee=Object(R.b)(t,at.a.READY),ae=function(e){return Object(P.y)(ee,Object(P.E)(e))},ue=Object(P.y)(Object(R.c)(t,(function(e){return Object(it.a)(e,"maximized")})),Object(P.i)(Boolean),Object(P.s)((function(){return{type:"maximized"}})),P.z),se=Object(P.y)(Object(R.c)(t,(function(){return t.getSessionUser().serverId})),Object(P.i)(Boolean),Object(P.F)(1),P.I),de=Object(P.y)(Object(R.c)(t,(function(e){return e.localization})),Object(P.i)((function(e){return Object.keys(e).length>1})),Object(P.F)(1),P.I);r?(Math.random()<=.01&&"onLine"in navigator&&($=setTimeout((function(){navigator.onLine&&Object(O.f)("unsuccessful_first_connect")}),3e4)),t.setApplicationState({clientLimitExceededLifted:!0}),de.then(t.setLocalization).then((function(){return a.promise})).then(N)):Promise.all([de,se]).then((function(e){var r,o=e[0];t.setLocalization(o),r=n.onlineGroupIds,t.setApplicationState({availability:U(r)?"online":"offline"}),t.setConnectionState(Y.c),s(),N();var a=Object(P.k)(document,["click","touchstart"]);Object(P.y)(Object(P.t)(a,ue),Object(P.F)(1),Object(P.j)((function(){t.setApplicationState({clientLimitExceededLifted:!0}),i.connect()})))})),"ononline"in window&&(i.on("connection_unstable",(function(){t.setConnectionState(Y.d)})),i.on("connection_recovered",(function(){t.setConnectionState(Y.a)}))),i.on("incoming_greeting",(function(e){if(Object(z.ob)(t)){var n=ke(t,e);Object(z.J)(t)?M(n):u.greeting=n}})),i.on("availability_updated",(function(e){var n=e.availability;Object(z.J)(t)?t.setApplicationState({availability:n}):u.availability=n})),i.on("events_marked_as_seen",(function(e){var n,r=e.chatId,i=e.userId,o=e.seenUpTo;if(r===Object(z.c)(t)){t.updateChat(ie.d,{properties:{eventsSeenUpToMap:Object(g.a)({},t.getChat(ie.d).properties.eventsSeenUpToMap,(n={},n[i]=o,n))}});var a=new Date(o).getTime();(t.getSessionUser().serverId===i?z.u:z.q)(ie.d,a,t).forEach((function(e){t.updateEvent(ie.d,e.id,{seen:!0})}))}})),i.on("incoming_event",(function(e){var n=e.chatId,r=e.event;n===Object(z.c)(t)&&(t.getChat(ie.d).properties.lastThread!==r.threadId&&t.updateChat(ie.d,{properties:{lastThread:r.threadId}}),"postchat"===Object(b.y)("properties.lc2.form_type",r)&&(Object(L.w)(t),t.setDefaultView("Chat","timeline")),Object(z.I)(ie.d,t)&&Object(O.c)("received_event_during_chat_starting"),T(r))})),i.on("chat_deactivated",(function(e){e.chatId===Object(z.c)(t)&&function(){var e=Object(z.ab)(t);Object(L.k)(t),e||Fe(o,C()).then((function(e){var n=e.enabled,r=e.form;n&&Object(L.H)(t,r)}),b.W)}()})),i.on("incoming_chat",(function(e){Object(L.z)(t,ie.d,{chatId:e.chat.id});var n=ve(t,e);f(n)}));var le=function(e){var n=e.chatId,r=e.typingIndicator;if(n!==Object(z.c)(t))return!1;var i=Object(z.d)(ie.d,t);return!!i&&i.id===r.authorId},fe=Object(P.y)(Object(P.l)(i,"incoming_typing_indicator"),Object(P.i)((function(e){return e.typingIndicator.isTyping&&le(e)})),Object(P.s)((function(){return!0}))),pe=Object(P.y)(Object(P.l)(i,"incoming_typing_indicator"),Object(P.i)((function(e){return!e.typingIndicator.isTyping&&le(e)})),Object(P.s)((function(){return!1}))),me=Object(P.y)(Object(P.l)(i,"incoming_event"),Object(P.i)((function(e){var n=e.chatId,r=e.event;return n===Object(z.c)(t)&&r.authorId!==t.getSessionUser().serverId&&"system"!==r.authorId})));Object(P.y)(Object(P.t)(Object(P.y)(fe,Object(P.i)((function(){return!t.getChat(ie.d).properties.messageDraft}))),pe,Object(P.y)(me,Object(P.s)((function(){return!1})))),Object(P.E)((function(e){return e?Object(P.c)(Object(P.v)(!0),Object(P.y)(Object(P.H)(1e4),Object(P.s)((function(){return!1})))):Object(P.v)(!1)})),Object(P.f)(),Object(P.j)((function(e){t.updateChat(ie.d,{properties:{agentIsTyping:e}})})));Object(P.y)(Object(R.c)(t,(function(){return t.getChat(ie.d).properties.loadingHistory})),Object(P.i)(Boolean),Object(P.j)((function e(){c.next().then((function(n){var r=n.value,i=n.done,o=t.getTimeline(ie.d).length,a=q(Object(b.t)((function(e){return e.events.map((function(e){return Object(g.a)({},e,{seen:!0})}))}),r));a.length>0&&t.addHistoryEvents(ie.d,a),o!==t.getTimeline(ie.d).length||i?t.updateChat(ie.d,{properties:{loadingHistory:!1,hasMoreHistory:!i}}):e()}),(function(){t.updateChat(ie.d,{properties:{loadingHistory:!1}})}))}))),t.on("request_update_chat",(function(e){var n=e.resolve,r=e.reject,o=e.data,a=o.properties,c=void 0===a?{}:a,u=Object(y.a)(o,["properties"]);if(c.rateComment){var s=c.rateComment;Ke(t,s),i.rateChat({chatId:Object(z.c)(t),rating:{comment:s}}).then(n,r)}else if("undefined"!==typeof c.rate){Je(t,c.rate);var d=t.getApplicationState().testGroup;if(Object(O.b)({testGroup:d,chatRating:null===c.rate?"canceled":c.rate,chatRatingSource:"other"}),null===c.rate)return void i.cancelRate({chatId:Object(z.c)(t)}).then((function(){t.updateChat(ie.d,{properties:{rateComment:null}}),n()}),r);i.rateChat({chatId:Object(z.c)(t),rating:{score:m(c.rate)}}).then(n,r)}else c.transcriptSentTo?i.updateThreadProperties({chatId:Object(z.c)(t),threadId:p(),properties:{routing:{transcript_email:c.transcriptSentTo}}}).then(n,r):!1===u.active?i.deactivateChat({id:Object(z.c)(t)}).then(n,r):"string"===typeof c.messageDraft&&(t.getChat(ie.d).active&&i.setSneakPeek({chatId:Object(z.c)(t),sneakPeekText:c.messageDraft}),n())}));var ge=function(e){return"subject"===e.serverType?"subject":"name"===e.name?"name":"text"===e.type?"question":e.type},ye=function(e,t){var n=e.id,r=e.serverId,i=e.properties,o=i.formType,a=i.formId,c=i.fields,u=ce(c,t),s=u.fields,d={filledForm:Object(g.a)({type:"filled_form",formId:a},!r&&{customId:n},{fields:c.filter((function(e){return void 0!==e.serverName&&"rating"!==e.type&&"information"!==e.type})).map((function(e){if("groupSelect"===e.meta)return{type:"group_chooser",id:e.serverName,label:Object(X.b)(e.label),answer:{id:String(u.choosenGroupIndex),groupId:u.choosenGroup,label:e.options[u.choosenGroupIndex].label}};if("confirm_subscription"===e.meta){var t=s[e.serverName];return{type:"checkbox_for_email",id:e.serverName,label:e.options[0].label,answer:!!t&&Object(b.E)(e.options[0].originalValue,t)}}if(Object(b.F)(e.options)){var n={type:ge(e),id:e.serverName,label:Object(X.b)(e.label)},r=Object(b.C)(e.serverName,s)?Object(b.m)(s[e.serverName]):[],i=e.options.filter((function(e){return Object(b.E)(e.originalValue,r)})).map((function(e){return{label:e.label,value:e.originalValue}}));if("checkbox"===n.type)n.answers=i.map((function(e){return{label:e.label,id:e.value}}));else if(i.length){var o=i[0];n.answer={id:o.value,label:o.label}}return n}return Object(b.C)(e.serverName,s)?{type:ge(e),id:e.serverName,label:Object(X.b)(e.label),answer:s[e.serverName]}:{type:ge(e),id:e.serverName,label:Object(X.b)(e.label)}})),properties:Object(g.a)({},o&&{lc2:{form_type:o}})})};return void 0!==u.choosenGroup&&(d.choosenGroup=u.choosenGroup),d},Oe=0,we=Object(b.yb)(300,(function(e){var n=Object(z.c)(t),r=new Date(e).toISOString().replace(/Z$/,"999Z");n&&i.markEventsAsSeen({chatId:n,seenUpTo:r}).catch(b.W)}));t.on("request_update_event",(function(e){var n,r,a,c=t.getEvent(ie.d,e.id);if(e.data.seen)e.resolve(),Oe=Math.max(Oe,t.getEvent(ie.d,e.id).timestamp),we(Oe);else if("ticket"===c.properties.formType){var u=e.data.properties.answers,s=c.properties.fields,l=ce(s,u).fields,f=t.getApplicationState(),p=null,m=null,y=null;switch(Object(z.h)("ticketForm",t).mode){case"helpdesk":var j=re({license:f.license,group:f.group,pageUrl:f.page.url,form:(a=c.properties,ne(te(a))),answers:l});n="production",r=j,p=Object(J.a)("https://api."+("labs"===n?"labs.":"")+"helpdesk.com/v1/externalTickets",{method:"POST",headers:{"Content-Type":"application/json"},body:JSON.stringify(r)}).then((function(e){return e.ok?e.json():Promise.reject()})).then((function(e){return{id:e.ID}})),m=function(e){return function(e,t){var n=t.requester,r=t.message,i=t.subject,o=r.text,a=n.name,c=n.email;return Object(g.a)({id:e,text:o},i&&{subject:i},{visitor:{name:a||null,email:c||null}})}(e.id,j)},y=L.j;break;case"offline_message":var C=ye(c,u).filledForm;p=ze({customerStartingEvent:C,group:f.group}).then((function(e){return Le(e),e})),m=function(e){var t,n,r=Object(b.p)((function(e){return"subject"===e.type}),C.fields);return Object(g.a)({id:e.thread,text:ot(C),visitor:{name:(null==(t=Object(b.p)((function(e){return"name"===e.type}),C.fields))?void 0:t.answer)||null,email:(null==(n=Object(b.p)((function(e){return"email"===e.type}),C.fields))?void 0:n.answer)||null}},(null==r?void 0:r.answer)&&{subject:r.answer})},y=function(e,t,n){n()};break;default:var E=ye(c,u).filledForm,I=(new Intl.DateTimeFormat).resolvedOptions().timeZone;p=i.sendTicketForm({filledForm:E,groupId:f.group,timeZone:"string"!==typeof I||/^Etc\//.test(I)||-1===I.indexOf("/")&&"UTC"!==I?null:I}),m=function(e){var t,n,r=Object(b.p)((function(e){return"subject"===e.type}),E.fields);return Object(g.a)({id:e.id,text:e.text,visitor:{name:(null==(t=Object(b.p)((function(e){return"name"===e.type}),E.fields))?void 0:t.answer)||null,email:(null==(n=Object(b.p)((function(e){return"email"===e.type}),E.fields))?void 0:n.answer)||null}},(null==r?void 0:r.answer)&&{subject:r.answer})},y=function(e,t,n){e&&"VALIDATION"===e.code?/name must be at most \d+ 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ze({customerStartingEvent:M,agentFakeEvent:Object(z.g)(t,ie.d),group:P}).then((function(e){Le(e),t.setDefaultView("Chat","timeline")})).catch((function(e){return R(e)}))};if(void 0!==P)return void function(e,t){var n=t.groupId;return Be(e,{groupIds:[n]}).then((function(e){return e[n]}))}(o,{groupId:P}).then((function(e){if("not_found"===e){var t=new Error('Group "'+P+'" not found (most likely it has been removed).');throw t.code="GROUP_NOT_FOUND",t}return e})).then((function(n){var r=t.getApplicationState().group;if(t.setApplicationState({group:P}),!("online"===n))return Object(z.K)(t)?void U().then((function(){t.setApplicationState({availability:"offline"})}),R):void Promise.all([qe(o,P),r!==P&&Ve(o,{groupId:P})].filter(Boolean)).then((function(e){var n=e[0],r=e[1];n.enabled?(Object(L.i)(t,"ticketForm",r&&{mode:r}),t.updateView("Chat/ticketForm",n.form)):Object(L.g)(t,"ticketForm"),t.setApplicationState({availability:"offline"})}),(function(t){"CONNECTION_LOST"!==t.code?d():e.reject()}));U().catch(R)}),(function(t){"CONNECTION_LOST"!==t.code?d():e.reject()}));U()}else if("postchat"===c.properties.formType){var N=e.data.properties.answers,D=c.properties.fields;!function(e,t,n){Qe(e,"postchat",t,n)}(t,D,ce(D,N).fields);var F=ye(c,N).filledForm;i.sendEvent({chatId:Object(z.c)(t),event:F,attachToLastThread:!0}).then((function(n){e.resolve(),Object(L.N)(t,e.id,je(t,n)),"rating"in N?function(e,t){var n=w(t),r=e.getApplicationState().testGroup;if(n.score===et&&n.comment===et)return Promise.resolve(null);Object(O.b)({testGroup:r,chatRating:n.score===$e?"canceled":t.rating,chatRatingSource:"postchat"});var i=[];return 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n=e.eventId,r=t.getEvent(ie.d,n);t.updateEvent(ie.d,n,{properties:{canceled:!0}}),Ce[n]&&Ce[n].cancel(),Promise.resolve().then((function(){"image"===r.properties.fileType&&URL.revokeObjectURL(r.properties.url)}))})),t.on("add_message_reaction",(function(e){var n,r=e.eventId,o=e.reaction,a=t.getEvent(ie.d,r);i.updateEventProperties({chatId:Object(z.c)(t),threadId:a.thread,eventId:a.serverId,properties:(n={},n["673ed1f5e1054b347d3ea52684d43c00"]={message_reaction:o},n)})}));var Se=function(e){var n=e.event,r=e.meta;if("file"===n.type){var o=i.uploadFile({file:r.file,onProgress:function(e){return t.updateEvent(ie.d,n.id,{properties:{progress:e}})}});return Ce[n.id]=o,o.promise.then((function(e){var r=e.url;t.updateEvent(ie.d,n.id,{properties:{serverUrl:r,finished:!0}})}),(function(e){"UPLOAD_CANCELED"!==e.code&&t.updateEvent(ie.d,n.id,{properties:{failed:!0,failReason:ct(t,e)}})})).finally((function(){delete Ce[n.id]}))}if(Object(b.E)(n.type,["message","emoji"]))return 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i={delivered:!0,thread:t.thread,serverTimestamp:t.timestamp,properties:{}};n.properties.text!==t.properties.text&&(i.properties.text=t.properties.text),e.updateEvent(ie.d,n.id,i),r&&(Object(L.D)(e,t.author),e.recalculateTimeline(ie.d))}(t,e):k(e):k(e)})),f(Object(g.a)({},r,{events:[]}))},ze=function e(n){return t.updateChat(ie.d,{properties:{starting:!0}}),Re(o,n).then((function(e){return t.updateChat(ie.d,{properties:{starting:!1}}),e}),(function(r){if(r.message===ie.c)return Object(L.z)(t,ie.d,{forced:!0}),e(n);throw t.updateChat(ie.d,{properties:{starting:!1}}),r}))},Me=[],De=function(e){if(Object(z.I)(ie.d,t))Me.push(e);else{var n=function(){Object(z.db)(t)&&Object(L.c)(t)};t.getChat(ie.d).active?e&&Se(e).then(n):ze(Object(g.a)({},e&&{customerStartingEvent:e.event},{agentFakeEvent:Object(z.g)(t,ie.d)})).then((function(e){Le(e);var t=Me;Me=[],t.forEach(Se),n()}),(function(n){t.updateEvent(ie.d,e.event.id,{failed:!0});var 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a.setApplicationState({visibility:{state:"maximized"},clientLimitExceeded:c}),a.updateUser(a.getSessionUserId(),function(){var e=Object(E.i)(window.location.search),t=Object(b.gb)(["name","email"],e);return e.params&&(t.properties=Object(b.Q)((function(e){return String(e)}),Object(E.b)(e.params))),t}()),a};function wt(e,t){window.performance&&"function"===typeof window.performance.mark&&window.performance.mark("lc_config_request");var n,r=e.license,i=e.group;(n={licenseId:r,groupId:i,url:Object(Ot.a)(String(document.location)),channelType:"direct_link"},Object(Le.a)(n).then((function(e){var t=e.groupId;return Promise.all([e,Object(Le.d)({licenseId:n.licenseId,groupId:t,region:e.region,version:e.configVersion})]).then((function(e){var t=e[0],n=e[1];return Object(g.a)({},t,n)}))}))).then((function(n){window.performance&&"function"===typeof window.performance.mark&&window.performance.mark("lc_server_config");var o=n.groupId,a=n.region;Object(W.c)(n.__unsafeProperties.group.language);var 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